Frequently Asked Questions

Do the advertised prices include VAT?

No, all prices unless otherwise stated exclude VAT.

Are the vans advertised new?

Unless explicity stated all vans offered for sale on this website are brand new. Vehicles will be registered a few days before delivery is scheduled therefore you will become the 2nd owner however it will still be a brand new van with delivery milage only. Please ask a member of our team for more details.

Will you accept my current van as a part exchange?

We will consider any vehicle as a part exchange however we may only be able to offer trade prices. See Part Exchange Form

Where is my log book?

Occasionally we retain new vehicles log books for a few months after the sale has been completed. See Terms & Conditions - Log Books

Do I need a deposit to order a van?

Yes, we require a £500 deposit to be paid on debit or credit card upon placing your order.

I'm concerned about dealing with an Internet based company...

In order to offer finance we have been authorised by the FCA as a Consumer Credit Firm, our authorisation number is: 652730 and can be verified by searching for us on the Financial Services Register website, entering our authroisation number.

Our finance partners are selective about whom they do business with. They check to confirm that we operate to standards of conduct and do not expose them financially or damage their reputation. We have a good number of relationships which are displayed on our finance page.

Funds that you send to us - either by cheque, credit card or BACS - are held in our 'Client Account'. This keeps your funds separate from the main cash flow of the business so that it is protected for you. Your funds are then only incorporated into the business once your vehicle has been paid for and therefore 'title' passes to you.

In addition we can put you in contact with previous customers and also if you require your bank manager to speak to ours we are happy to put them in touch.

Will my payments be secure?

You can be assured that all payments made for vehicles through Only Vans are 100% secure, our director has dealt with and held business bank accounts with the HSBC bank for over 25 years, feel free to ask for references to support this claim.

All new vehicles are secured with a £500 deposit which is fully refundable if finance for the vehicle can’t be arranged. This initial deposit is taken over the phone using a standard debit or credit card, all credit card payments are insured by your card provider for added security.

Full payment for the vehicle is taken the day before delivery is scheduled, this process is usually handled by a bank (BACS) transfer with is also completely secure. Once payment has been verified at our end the vehicle title will be transferred into your name.

If you have any further questions regarding payment please don't hesitate to ask us on 01482 633 112.

How will my new van be delivered?

All of our vehicles are sourced using large fleet discounts from Manufacturer UK dealer networks and the majority will be delivered to your chosen address by these franchised dealers.

Is there an excess milage charge on my financed van?

Where you see excess mileage mentioned it relates to a contractual restriction - usually Contract Hire. Our more popular finance methods such as Hire Purchase and Finance Lease do not have ANY mileage restrictions.

What if my vehicle arrives and there's a problem?

If your vehicle arrives and you feel there is a problem, firstly you must mark it on the delivery note which the driver will ask you to sign. Then contact a member of staff at Only Vans Ltd who will record the problem and ensure this is rectified. If there are any problems after the delivery driver has left, you must contact us immediately.

Where would I get the vehicle serviced?

These vehicles are supplied from the UK dealer network therefore the same rules apply. Your vehicle can be serviced by any garage provided the garage uses the manufactures genuine parts.

Where do I take me vehicle if it needs any warranty work doing?

As the vehicle is UK supplied you can take it to any of the manufactures dealer network garages and they will complete this warranty work.

We accept all major debit / credit cards

© 2016 Only Vans Ltd - Holly House, Melton Bottom, North Ferriby, Hull, East Yorkshire, HU14 3HU
Tel: 01482 633 112 - Email: sales@onlyvans.co.uk

Company Number: 6376155 | VAT Number: 248 0256 12